nnJob Descriptionn Job Description Essential Responsibilities: In this role, you will: Plan and lead discovery, execution, analysis, and synthesis of user research Act as the primary UX touchpoint for internal and external stakeholders Advocate for user research and help champion buy in from stakeholders and businesses Plan and facilitate problem definition and co-creation workshops with stakeholders and users alike Lead effective documentation of research and testing including notes, photos, video, and research reports Lead evaluation of current and emerging design, technology, industry, and market trends Display mastery of Agile / Lean UX methodologies Basic Qualifications: Bachelor's Degree in Cognitive or Experimental Psychology, Human Computer Interaction, Human Factors; or in STEM Majors (Science, Technology, Engineering, and Math); or equivalent experience 2 years professional experience with Master's Degree. 5 years professional experience with Bachelor's Degree.; or equivalent experience Eligibility Requirements: Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job Must be willing to travel 25% Must be willing to work out of an office located in Atlanta, GA or Chicago, IL Technical Expertise: Leads and recommends both short- and long-term research activities, contributing to the creation of a research plan Conducts qualitative and quantitative research activities such as ethnographic studies and usability studies Expert-level workshop planning and facilitation skills: leads individual interviews/workshop with individual contributors, as well as group sessions with internal and external stakeholders and executives. Creates and communicates research artifacts, findings, reports, and recommendations with stakeholder Participates in planning of research topics and usability tests and contributes to the analysis and synthesis of research findings Contributes to management of usage analytics and Voice of the Customer solutions, mining usage data, and communicating findings to stakeholders High attention to detail; extremely strong written and verbal communication skills Business Acumen: Builds relationships with stakeholders Knows key cross-functional concepts that impact the company, business priorities, & organizational dynamics. Keeps current on industry landscape and brings new ideas to the team. Maps industry trends to internal vision. Joins and participates in industry associations and conferences. Explain to various stakeholders through the design thinking process to frame a project and creates artifacts to facilitate shared understanding of business benefit. Understands key principles of design thinking and research, what it is and why it is important. Explores all ideas, regardless of their source. Identifies new project opportunities based on design thinking principles and prior outcomes. Understands that designing, validating, developing and deploying products and services for infrastructure-level domains requires attention to complexities between systems. Leadership: Translates user-centered design requirements into technical implementations for projects. Continuously measures deliverables of self and team against scheduled commitments. Effectively balances different, competing objectives. Keeps participants focused on task and end process. Guides participation to include all present; solicits information about absent stakeholders. Expresses technology options to collaborators on cross functional teams. Goes beyond merely suggesting design technologies and clearly articulates the rationale and benefit of design technology choices. Understands the value of a rigorous and transparent decision-making process.