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Job Details

Research Analyst Voice of the Customer

Company name
Cox Automotive, Inc.

Location
Atlanta, GA

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Research Analyst, Voice of the Customer','1720529','','Cox Automotive','!*!The Research Analyst, Voice of the Client will work as a member of

the R&MI Voice of the Client team. The team is responsible for the implementation

and day to day support of the Cox Automotive Voice of the Client (VOC)

program.  This person will support the

Voice of the Client team with completion of day to day tasks, performing weekly

VOC programs, quality checks, ad hoc requests from our internal clients and

communication with our Voice of the Client platform vendor.

 

This individual will work closely with internal R&M

Voice of the Client team assisting with responding to   daily questions, requests, and ad hoc needs

supporting the Cox Automotive VOC programs. 

The Analyst will be the responsible for preparing and uploading manual

invitation files, daily monitoring of automated case management web service

messaging and batch processing files. 

The Analyst will play a key role 

for technical needs including communication, troubleshooting and

resolution working with internal IT resources and VOC platform vendor.

 

The Analyst will also support the R&MI Voice of the

Client team with new implementations and changes to existing programs.  This includes collecting requirements, survey

changes, system data analysis and providing recommended solutions to meet

business requirements.  The Analyst will

be considered a subject matter expert of the VOC platform.

 

This position reports to the Director, Voice of the Client -

Research & Market Intelligence.

 

 

 SPECIFIC RESPONSIBILITIES:

Monitor integration points with various CRM

systems (i.e. Salesforce, Microsoft Dynamics).Ensure daily/weekly operating of VOC platform

and take key lead and follow through to resolution when issues arise.Act as first point of contact to internal

business partners responding to questions and requests.Manage use logins authorization and use access

rights.Support VOC team with project implementations.Manage assigned responsibilities and support VOC

platform programs that will ensure the voice of the client is heard.Analyze and interpret data and historical

trends; driving effective and actionable business decisions.Help identify ways to simplify and improve

processes, proactively making suggestions for efficiency improvements.Support ad hoc survey projects as requested.

','','','!*!Bachelor degree Business Administration,

Marketing, and/or Statistics. 1-3 years of data analysis research and support experience

a plusWorking knowledge of various CRM systems (i.e.

Salesforce, Microsoft Dynamics) a plus.Experience with survey software a plus (i.e.,

Medallia, , Qualtrics) is desired.Proven ability at establishing strong

relationships and credibility among key stakeholders.Intermediate/Advance Excel skills.Working knowledge of MS Word, PowerPoint, and

Outlook required.SQL development or extracting data experience preferred.Experience with SPSS (or similar software)

skills preferred.Strong verbal and written communication skills.Ability to work in a fast paced, deadline

oriented, multi-task environment in which attention to detail is

expected. Strong organizational skills and highly detail

oriented.Ability to manage multiple tasks to completion.Ability to trouble shoot and problem solve

through resolution.Ability to work independently and as part of a

team.Willingness to learn and to take on challenges.Strong work ethic and dedication. Positive attitude, energetic, adaptive and a

team player.

','!*!Cox Automotive is transforming the way the world buys, sells

and owns cars with industry-leading digital marketing, retail, financial and

wholesale solutions for consumers, dealers, manufacturers and the overall

automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®,

Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®,

vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete

and connected view of the automotive ecosystem, Cox Automotive is a global

company connecting people, cars and capabilities with services that link the

automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For

more information about Cox Automotive, visit www.coxautoinc.com.

 

Cox Enterprises and its subsidiary companies are Equal

Opportunity employers – M/F/Vets/Disabled. 

Qualified applicants will receive consideration for employment without

regard to race, color, religion, sex, national origin, sexual orientation,

gender identity, disability or protected veteran status.

','Cox Automotive','US-GA-Atlanta-3003 Summit Blvd','','Regular','Individual Contributor','Day Job','','No','Full-time','Ongoing','Research Analyst, Voice of the Customer

Company info

Cox Automotive, Inc.
Website : http://www.coxautoinc.com

Company Profile
Cox Automotive is a leading provider of products and services that span the automotive ecosystem worldwide. We’ve built the strongest portfolio in the industry with more than 20 brands that together provide end-to-end digital marketing, wholesale and commerce solutions for customers large and small. Our goal is to simplify the trusted exchange of vehicles and maximize value for dealers, manufacturers and car shoppers.

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