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Verifications Researcher I - Spanish

Location
Nashville, TN

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Verifications Researcher I - Spanish
**MEMBERS ONLY**SIGN UP NOW***.

Nashville
TN
Job #714806792
Job Summary
Researcher role is fundamental to the Service Delivery model of **MEMBERS ONLY**SIGN UP NOW***.. Following processes set out in the SOPs, Researchers are verifying information provided by Candidates and inputting the outcome of their work into a Client facing report. Researchers are following processes in a professional and timely manner, adhering to guidelines from their Supervisors on the required productivity and quality of work. This role covers entry level and more experienced Researchers, as well as Verifications conducted in English, as well as other languages (as required)
(PR) More specifically, Researchers are responsible for the day-to-day process
of completing (as applicable) criminal, credit and DB records for Clients, consistent with all **MEMBERS ONLY**SIGN UP NOW***. guidelines. Other duties may also be assigned.
(Verifications) More specifically, Researchers will be ensuring a first class Customer and Candidate experience through verifying (as applicable) standard education, employment and professional qualifications components of the screening package utilizing available resources such as telephone, email, internet, etc. Other duties may also be assigned.
Duties
• Ensure that duties are carried out professionally and in line with the priority to help Candidates get hired
• Quickly and effectively research and verify facts provided by Candidates to ensure the screening process is completed in a timely manner
• Process background reports according to current reporting guidelines and standards
• Maintain in-depth working knowledge of all current guidelines
• Complete escalated/rejected requests requiring further investigation
• Ensure accurate and prompt turnaround on all reports
• Enter achieved information and input thorough and accurate notes. Maintain accurate and up to date records of actions taken
• Provide timely follow-up and follow through on all requests, reports, and escalations
• Communicate with Candidates, with tact and diplomacy, to obtain missing information or to clarify details as quickly as possible
• Collaborate with other teams to keep Clients informed of issues throughout the screening process
• Maintain a Continuous Improvement state of mind and helps to suggest and implement changes
• Be open to cross training in other functions outside of immediate scope of responsibility
• Ensure all actions comply with all applicable Data Protection legislations
• Assist team members and works as part of the team to ensure customers’ expectations are met
• May assist with mentoring, training, and coaching of new team members within immediate team
• May assist in ad hoc projects as and when required
• Track and report issues with our business partners
• (PR) Contact courts other government agencies or Vendors to complete verification of assigned record
• (PR) Consistently acquire new or updated knowledge of jurisdictional processes in order to become proficient in assigned work
• (PR) Subject Matter Expert for all states (level A, and B states)
• (Ver) Conduct interviews with professional referees to verify Candidates’ employment history
Education
• High School diploma or equivalent required
• Bachelor’s degree in a related field is preferred
Skills
• Entry level for less complex support and administrative roles requiring basic knowledge of standardized rules, and some previous training or experience.
• Has some knowledge, experience and skill in applying straightforward procedures.
• Understands how one’s work relates to, or coordinates with, the work of others in the unit.
• Demonstrates one or more specialized skills for a variety of activities.
Experience
• Less than two years experience
In exchange for your expertise, **MEMBERS ONLY**SIGN UP NOW***. offers an excellent employee benefit package which includes:
* Medical * Dental * Vision * Paid Life/AD&D Insurance * Voluntary Life Insurance * Short & Long Term Disability * Flexible Spending Accounts * 401K * Generous Vacation and Sick Program * 10 Paid Holidays * Education Assistance Program * Business Casual Attire * Generous Referral Program * Employee Discounts and Rewards * And much more!
/*All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search./
**MEMBERS ONLY**SIGN UP NOW***., LLC is an Equal Opportunity Employer
Minorities / Females / Veterans / Disabilities
Job:
Operations
Organization:
H10088 - Verif Intl US - LATAM
Title:
Verifications Researcher I - Spanish
Location:
Tennessee-Nashville
Requisition ID:
14566
Updated 08/11/2018

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