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Senior User Researcher

San Francisco, CA

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We are seeking an experienced Senior User Researcher to join NerdWallet’s Design & User Experience team.
Your mission will be to help NerdWallet develop innovative new products and services, as well as improve existing ones. At its core, it’s about deeply understanding the needs and behaviors of our users, and generating actionable insights to drive product and design strategy. You will have the ability to contribute to high-impact projects right away.
The ideal candidate will have proven skills and experience in qualitative and mixed research methods. You are a self-directed strategic thinker and you know how to discover, interpret, and communicate user insights in a fast paced and scrappy environment.
Where you can make an impact:
Manage large research initiatives from beginning to end.
Partner with product, engineering, design, market research, analytics, and business leads throughout the research and design process.
Employ a wide variety of qualitative and quantitative research methods, in the lab, remotely, and in the field.
Analyze and synthesize research findings into actionable insights and communicate to key stakeholders.
Package insights into design tools and assets for the product managers and designers to leverage (i.e. personas, design principles, scenarios, frameworks, etc.)
Adapt and innovate research practices to meet team needs under the tight timeframes of a rapidly growing company.
Mentor more junior researchers
Evangelize user research and user-centered design throughout the company.
Your experience:
4 years of relevant work experience on mobile and/or web products
You’ve have a track record of discovering, synthesizing, and socializing actionable insights that have influenced real products
You have experience using a wide variety research methods (e.g. rapid ethnography, contextual inquiry, usability testing, interviews, surveys, concept testing)
You are self driven and take initiative to identify research needs and creatively solve problems
You clearly, concisely, and persuasively communicate research findings.
You work well on an ego-free, highly collaborative, and cross-functional team
You thrive in a fast-paced, dynamic startup environment.
stay abreast of the latest research methodologies.
Bonus: experience with behavioral economics, finance, or healthcare.
What we offer:
Competitive compensation package
401(k) with company match
100% paid premiums for medical, dental and vision for employee and their dependents
Paid maternity and paternity leave
Commuter, gym and cell phone stipend
$500 enrichment stipend towards learning and development for your role
Catered lunches daily, free dinner and kitchens stocked full of snacks
Onsite coffee bar with baristas
Company happy hours, social events and outings
Generous, flexible vacation
NerdWallet is committed to pursuing and hiring a diverse workforce and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any characteristic protected by applicable federal, state or local law.
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