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User Experience Researcher

San Francisco, CA

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Do you believe that creators should have the ability to get paid for the value they give to their fans?
We do, which is why were building Patreon, a platform that powers membership services for creators with established followings. Patreon strives to provide creators with insight, education, and tools that make it possible to retain creative control while running their creative business, so creators can focus on creating and energizing their fanbases.
Our user base has doubled in the last year alone, and we have paid over $150 million directly to creators on our platform.​​In order to support this level of growth, we are looking for a UX Researcher to join our growing research team and help us solve hard problems. Patreon is trying to change norms around how creators relate to their fanbases, how fans pay for content, and how creators run their businesses. Because of this, there are many greenfield areas that we need to explore.
*Please submit a portfolio or body of work with your application!*
What you will do:
Conduct research that answers foundational questions and drives company strategy.
Establish training, best practices, and scalable consulting processes to ensure that product teams (and beyond!) at Patreon can do tactical research with rigor.
Evangelize research insights throughout the company, to help sustain an informed and empathetic organization.
Skills and experience you possess:
You have 4 years of experience conducting UX Research on product teams.
You’re comfortable with a variety of research methods, at all stages of the product development process.
You have experience conducting rapid and effective research and sharing actionable insights in a fast paced environment.
You’re familiar with design thinking methods and brainstorm facilitation.
You are comfortable pushing back on requests for research when necessary.
You’ve demonstrated ability to marry qualitative insights with quantitative data to tell a complete story.
Even better if:
You’ve helped product teams learn to conduct and synthesize their own user research.
You have experience designing and synthesizing high-volume surveys.
You’ll love working here if:
You care about getting artists and creators paid.
​​You enjoy empowering other members of the company to connect deeply with users.
You work best in a highly collaborative environment.
Who youll work with:
At Patreon, youll join a high-performing and highly-empathetic team of people who proudly work on fulfilling our mission of funding the creative class. Our culture of creator-first, thoughtful teammates keeps work creative, stretching, and rewarding.

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