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Job Details

Senior UX Researcher

Company name
RingCentral, Inc.

, CA

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Description Senior UX Researcher

Job Type:

Full time Location:

Belmont, CA Department:

User Experience

The RingCentral

environment is dynamic, success-driven, team-oriented and committed to providing world class service for its customers. Do you have the ability to thrive in a fast-paced environment? We are looking for candidates with an entrepreneurial spark!

We re not a phone company; we re a cloud business-solutions provider. We've thrown out the old PBX along with its rigid rules and eliminated the complexity and unnecessary expense of managing business communications the old way.

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered lunch and breakfast on a daily basis as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

We re creating cool, disruptive products and we need your help!

Telecomm could be boring but not the way we do it. We moved PBX to the cloud and that changes everything. Power to the customer, which means they get to touch everything: change settings with Web forms, configure and re-configure from their smartphones and fiddle with a fast-growing pile of features and capabilities. The possibilities are endless, and that s where you come in.

The RingCentral UX team is based at RingCentral HQ in Belmont, CA. We work closely with local Product and Engineering teams and remote development centers in Odessa, Ukraine, St. Petersburg, Russia and Ximan, China. Our team has a voice at the executive level of the organization, reporting directly to the EVP of Innovation. We execute our initiatives in an environment of collaboration, high productivity, and low drama.

The Senior UX Researcher

is the source of data-driven insight, the mediator of opinion, and an Explorer of people and processes, and the engine of user empathy in the organization. You ll spend your time understanding how users feel about specific implementation suggestions, learning how they use our tools currently to solve problems, and how we can advance our products to deliver business objectives by meet user needs. You ll answer the how, why, whether to, this or that, and the what if questions that drive our UX, Product, and Engineering organizations.

In this role, you will contribute to creating a shared vision and strategy for Ring Central s user experience. Your responsibilities include identifying user needs and goals; designing and conducting research using a variety of qualitative and quantitative methods; analyzing and reporting data gathered from companies and individuals who use or are considering RingCentral communication products.

You work equally well with designers and product managers, understanding the symbiosis that exists between the two. You have a passion for research, design and innovation. You understand how to elicit feedback from end users, customers and your internal Subject Matter Experts, and then communicate their goals and needs to your extended team.

This is not an entry-level position. You must be able to work independently on multiple projects, engaging at all levels of the organization from individual contributors to executive staff.

As a Senior User Experience Researcher, You will:

Lead and conduct user research, create personas, journey lines, identify tasks and information flows for given systems

Promote a culture of empathy for the end user, as seen through the focus on business objectives

Design, conduct, analyze, and report data gathered from qualitative and quantitative research techniques including but not limited to: lab-based and remote moderated and unmoderated usability testing; contextual inquiry/field studies; surveys; interviews; heuristic evaluations; ethnography and persona development; rapid iterative testing within an Agile environment

Lead cross-functional teams in design thinking methods to help them gain empathy for the end user, solve problems creatively and stimulate innovation

Design and execute usability studies at various stages of product development from early low-fidelity prototypes to high fidelity prototypes during the development lifecycle and analyze the results

Develop strategy and roadmap for user research across products

Work with end users and internal subject matter experts to understand their mental models and vision

Communicate research findings and recommendations to a broad audience

Contribute to user interface designs by providing guidance, ideas and feedback to interaction designers and developers.

Offer design support where needed


Bachelor s degree or higher from an accredited university in a Human Computer Interaction, Human Factors, Cognitive Psychology or related discipline

Minimum of 5 years of experience in conducting user research in a digital production environment

Passion for HCI and seamless user experiences

Proficiency in user research methods

Field research including contextual inquiry, in-depth interviews and surveys

Usability testing including lab-based and remote testing

Usability testing tools, including Morae, usertesting. com and UserZoom

Preferred Qualifications:

M. S. in in Computer Science, Interaction Design, Visual Communication design or a related field or equivalent degree.

7-10 years of experience as UX practitioner (e. g. UX Researcher, Interaction Designer) on both consumer and enterprise applications

Knowledge of and experience with design thinking methods including visioning, empathy mapping, and brainstorming

Knowledge of service design


Belmont, California, United States of America





Employment Agency






Posted Date

5/16/2018 1:25:41 PM


Company info

RingCentral, Inc.
Website :

Company Profile
RingCentral, Inc. is an award-winning global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral solutions empower today’s mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows.

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