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Job Details

Customer Research Analyst

Company name
Thermo Fisher Scientific Inc.

Location
Carlsbad, CA

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Job Description

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Our Bioscience Customer Research group is mix of qualitative and quantitative researchers who are passionate about understanding customer’s needs, behaviors and attitudes to develop customer centric products. The team in Carlsbad, California has an open position for someone to conduct qualitative user research projects. The ideal candidate must be able to support the design and execution of user-centered research to uncover customer insights that translate into actionable plans aimed at the development of innovative Life Science Research products

Responsibilities:

Design & lead user research: Work with cross-functional teams to design and conduct research to understand customer needs using various methodologies, including field observations, interviews, prototyping, and concept testing

Lead efforts to synthesize information and uncover customer insights which translate into actionable strategies and uncover white space opportunities for innovation

Facilitate innovation workshops with multidisciplinary teams to inspire and brainstorm creative solutions

Map out customer journeys, personas, and use cases to identify opportunities for innovation

Communicate research insights and recommendations to executive leadership and internal stakeholders in a clear and compelling way.

Qualifications:

Must have a Bachelor’s degree with an advanced degree preferred in user research, anthropology, psychology with work experience in user/customer research.

Several years of relevant customer research experience in a product development environment.

Strong capacity for creativity; ability to brainstorm to come up with creative solutions to business and research problems

Demonstrable ability to plan and conduct customer research projects, in close collaboration with people in a variety of roles

Ability to quickly move from blank slate to a well-defined research problem matched with a suitable methodology

Self starter who can translate research into action for cross-functional teams.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Company info

Thermo Fisher Scientific Inc.
Website : http://www.thermofisher.com

Company Profile
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of $17 billion and 50,000 employees in 50 countries. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Our four premier brands - Thermo Scientific, Life Technologies, Fisher Scientific and Unity Lab Services - offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support.

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