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Job Details

Principal Design Researcher Card Design

Location
Richmond, VA

Date Last Verified
Jun 13,2018

Posted on
Jun 12,2018

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Towers Crescent (12066), United States of America, Vienna, VirginiaAt Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.Principal Design Researcher, Card DesignThe Capital One Card Design Team is looking for a Principal Design Researcher who is…Rigorous. They…Conduct user research at all stages from discovery to validation, using a variety of methods to understand our customers and their relationship to our productsApproach business and customer problems with research goals in mindUnderstand and apply the right quantitative and qualitative methods given the circumstances Help teams translate business problems into human-centered problemsPosition the overall customer experience within product roadmaps, business rationale, partner priorities, etc. product roadmaps, business rationale, partner priorities, etc.Actively monitor and analyze research, data, and trends from internal sources, academic institutions, and industry reports to inform and improve our approachLeverage analytics tools and techniques to measure success, present opportunities, and support decision-making and prioritizationContribute to the intent, development, testing, and refinement of prototypesCollaborative. They must…Have a track record of collaboration with designers, researchers, strategists, product managers, and tech partnersUnderstand when and how to collaborate with other research teams/organizations, both inside and outside of Capital One. Effectively manage multiple stakeholders’ interests, priorities, and expectationsCommunicative. They can…Present research plans and findings with various audiences, from designers to business executivesGuide teams on how best to apply findings using illustrative frameworksCreate energy and investment in research by sharing early and oftenBasic Qualifications:Bachelor’s degree At least 2 years of experience leading research Preferred Qualifications:Master’s degree 3 years of experience as a Design Researcher in a corporate or consulting capacity3 years of usability testing and user experience research within a lab environment2 years of experience with Human FactorsExperience with design thinking, human centered design, design research, etc.Excellent writer and communicator Capital One will not sponsor a new applicant for employment authorization for this position.,educationRequirements:Towers Crescent (12066), United States of America, Vienna, VirginiaAt Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.Principal Design Researcher, Card DesignThe Capital One Card Design Team is looking for a Principal Design Researcher who is…Rigorous. They…Conduct user research at all stages from discovery to validation, using a variety of methods to understand our customers and their relationship to our productsApproach business and customer problems with research goals in mindUnderstand and apply the right quantitative and qualitative methods given the circumstances Help teams translate business problems into human-centered problemsPosition the overall customer experience within product roadmaps, business rationale, partner priorities, etc. product roadmaps, business rationale, partner priorities, etc.Actively monitor and analyze research, data, and trends from internal sources, academic institutions, and industry reports to inform and improve our approachLeverage analytics tools and techniques to measure success, present opportunities, and support decision-making and prioritizationContribute to the intent, development, testing, and refinement of prototypesCollaborative. They must…Have a track record of collaboration with designers, researchers, strategists, product managers, and tech partnersUnderstand when and how to collaborate with other research teams/organizations, both inside and outside of Capital One. Effectively manage multiple stakeholders’ interests, priorities, and expectationsCommunicative. They can…Present research plans and findings with various audiences, from designers to business executivesGuide teams on how best to apply findings using illustrative frameworksCreate energy and investment in research by sharing early and oftenBasic Qualifications:Bachelor’s degree At least 2 years of experience leading research   Preferred Qualifications:Master’s degree 3 years of experience as a Design Researcher in a corporate or consulting capacity3 years of usability testing and user experience research within a lab environment2 years of experience with Human FactorsExperience with design thinking, human centered design, design research, etc.Excellent writer and communicator Capital One will not sponsor a new applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please **** or via email at ****. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to ****Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).,employmentType:DX,identifier:R49797,industry:Full time,title:Principal Design Researcher, Card Design,url:****One - US}}

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