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Job Details

User Researcher

Company name
Carbon Black, Inc

Waltham, MA

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Why Carbon Black

At Carbon Black, you’ll have the chance to make an impact in the ever-evolving cybersecurity space. Our advanced technology tackles even the toughest challenges and stays ahead of the latest threats. If you want to join an agile company that’s building bleeding edge technology in the cloud, Carbon Black is the place for you. Driven by passionate people who are dedicated to making the world safer, it’s no wonder we’ve been named a “Top Place to Work” by the Boston Globe for four consecutive years. Join us!

Why You Matter

Our small UX team is a startup within a startup: we move fast, learn faster, collaborate enthusiastically and lay track on processes as we go. We’ve got great support from both product management and engineering, and executive sponsorship. Our colleagues are smart, open, and ready to work with us on taking our user experience to the next level.

We are looking for a talented User Researcher who can help us increase our capacity for usability and research studies. Curious and resourceful, you’re interested in working in quick cycles without sacrificing reliability. You’ve got some experience with various research methods, and you’re keen to add more tools to your toolkit. Importantly, you want to be where the action is, working with UX designers, product managers and engineers to ensure that our products help keep the world safe from cyber attacks. You’ll join a Product / UX team that shares your passion for bringing great UX to the enterprise space, and is eager for even more feedback from users. You’ll have plenty of opportunity to connect directly with security analysts and experts.

What You’ll Do

Make it easy for team members to connect directly with users throughout the development cycle

Conduct user research to inform product plans and designs

Use a variety of methods including field studies, remote usability testing, surveys, interviews, card sorts, etc.

Recommend research method that addresses program needs and timelines

Using established cognitive behavioral principles, analyze results and deliver actionable insights to product teams

Present findings with confidence and clarity, and absorb feedback with grace

Ensure findings are available to cross-functional colleagues

Prioritize work requests across scrum teams

What You’ll Bring

2-3 years’ experience in a research role in a technology company.

Experience in qualitative research methods and familiarity with quantitative methods.

Skills in both research and facilitation.

Strong communication and interpersonal skills.

Flexible, and committed to delivering in a lean, fast-moving environment.

Growing ability to estimate and make tough prioritization calls,

BA/BS required, degree in cognitive psychology, human factors, human-centered design, social sciences, or a related field.

Bonus Point

Experience in the security technology space is a huge bonus.

Who We Are

Carbon Black is the leading provider of next-generation endpoint security. Carbon Black’s Next-Generation Antivirus (NGAV) solution, Cb Defense, leverages breakthrough prevention technology, “Streaming Prevention,” to instantly see and stop cyberattacks before they execute. Cb Defense uniquely combines breakthrough prevention with market-leading detection and response into a single, lightweight agent delivered through the cloud. With more than 13 million endpoints under management, Carbon Black has more than 3,600 customers, including 30 of the Fortune 100. These customers use Carbon Black to replace legacy antivirus, lock down critical systems, hunt threats, and protect their endpoints from the most advanced cyberattacks, including non-malware attacks.

Carbon Black, Inc. is an EEO/AA employer. Carbon Black is an inclusive employer that believes in workplace equality, supports diversity, creates a welcoming environment, and respects the unique qualities each individual brings to the company.

Job Location(s):

Waltham, MA, US

Company info

Carbon Black, Inc
Website :

Company Profile
Carbon Black leads a new era of endpoint security by enabling organizations to disrupt advanced attacks, deploy the best prevention strategies for their business, and leverage the expertise of 10,000 professionals to shift the balance of power back to security teams. Only Carbon Black continuously records and centrally retains all endpoint activity, making it easy to track an attacker’s every action, instantly scope every incident, unravel entire attacks and determine root causes. Carbon Black also offers a range of prevention options so organizations can match their endpoint defense to their business needs. Carbon Black has been named #1 in endpoint protection, incident response, and market share.

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