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User Experience UI/UX Researcher

Dedham, MA

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DescriptionnThe User Experience (UX) Researcher will work on the Digital Banking team to research and design best in class digital experiences. The UX Researcher will be responsible for auditing existing experiences through observation and quantitative and qualitative analysis and prototyping potential solutions. The position will contribute to making our experiences user-friendly, accessible to visitors with disabilities, and mobile-friendly. We are looking for an individual with the ability to analyze data from multiple sources and connect it with creating and optimizing the UX.nResponsibilities:n– Design, run and analyze usability studies and focus groupsn– Research customer behaviors, expectations, and insights to improve the digital user experiencen– Conduct brainstorming sessions, interviews and functionality workshops.n– Prepare and deliver compelling presentations of findings and recommendations for improvements to stakeholders at all levelsn– Prototype new feature/function concepts and collaborate with UX designersn– Negotiate requirements and designs with internal partnersn– Work in a fast-paced environment with competing prioritiesnQualificationsnRequired:n– 5 years in UX research experience; preferably within digital marketingn– UX design experience a plus, but not requiredn– Strong experience conducting usability studies. The ideal candidate will be able to create participant recruit screeners, moderator’s guides and final reports and corresponding UX recommendationsn– A portfolio demonstrating past work experience, deliverables and innovation across a broad range of methodsn– Familiarity with *************** a plusn– Experience creating  executing onsite testing plans (AB  MVT) including creating test versions, and analyzing and reporting out on test data/results strongly preferred. Familiarity with Adobe Test  Target, HTML or applicable coding experience a plusn– Experience in financial services, is preferred but not required. Willingness to learn about and immediately immerse in the financial services spacen– Experience with usability analysis such as: end-user interviews, and competitive analysisn– Experience collecting and/or facilitating the collection of competitor and market researchn– A Bachelor’s degree in Usability, Human Factors, HCI, Psychology or additionally relevant fieldnHours  Work SchedulenHours per Week: 40nWork Schedule: 8:30-5 M-FnWhy Work with UsnAt Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.nEqual Employment and Opportunity Employer/Disabled/VeterannIt is the policy of Citizens Bank and Citizens Securities, Inc. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.nEqual Opportunity  Affirmative Action Employer Disabled/VeterannCitizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.n#LI-KP2n,hiringOrganization:

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