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Research Analyst - Mystery Shopping

Parsippany, NJ

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Research Analyst - Mystery Shopping

Tracking Code 12716

Job Description

Ipsos Mystery Shopping

Ipsos Mystery Shopping, part of Ipsos Loyalty, is one of the largest mystery shopping agencies in the world. We complete over one million mystery shops every year across all industry segments and organization sizes. Our clients benefit from our highly experienced team, global reach, local presence, research expertise and innovative approach. In the USA, we have a rapidly growing business and we are becoming one of the largest agencies in the industry. Ipsos vision is to be the undisputed global market leader for mystery shopping by 2020.

Research Analyst

This position requires a highly analytical, detail-oriented and quality-driven person with a high level of intellectual curiosity. As a Mystery Shopping Analyst, you play a role in supporting the delivery of strategic insights to our clients through the execution of research and consulting projects. Your work includes a variety or studies requiring sharp time management skills and a keen attention to detail. The ideal candidate is an individual who not only understands the requirements of managing and executing a multifaceted project, but is also motivated and excited by the complexities of it. This is an excellent opportunity for those with a project management and market research background and is seeking pursue an entry level position in market research.

Key Areas of Responsibility

- Making projects happen: Coordinating and managing Mystery Shopping market research projects - ensuring projects are completed on time and on budget, working closely with our buddies in other departments. Assisting and ultimately soloing in questionnaire and methods/project management.
- Overseeing the phases of market research project management including questionnaire design, sample selection, fieldwork, survey set-up, data tabulation, database creation and analysis.
- Getting into the clients business: Developing an understanding of our clients business issues and the industries in which they operate. Bringing it every day.
- Act as key liaison with internal Client Service teams and keep them informed of study progress; be accountable to internal clients and deliver on your commitments.
- Set the stage for your promotion: Create and manage the necessary documentation of project requirements to ensure safety to the business and allow you to manage others doing those tasks while you go on to learn something else.


- You have a strong interest in the customer experience and loyalty field.
- Advanced to Expert knowledge of Microsoft Excel; specific experience in advanced Excel formulas such as SUMIFs, SUM PRODUCT, VLOOKUP, INDEX and MATCH, and VBA Excel Macros.
- Strong working proficiency with MS Office (specifically MS PowerPoint and Word).
- Completed Bachelors Degree level of education or higher, preferably in an area such as business, economics, mathematics or computer science.
- Ability to work well independently and autonomously within a team environment.
- Self-motivated, analytical individual with an attention to detail who thrives in a dynamic, deadline-driven environment.
- Strong organizational, multi-tasking, decision-making and problem-solving abilities.
- Beyond this, extra points for experience working with Mystery Shopping Studies.

Ipsos Makes a Difference

Our people see to that. We attract the best talent and serve the best clients. Ipsos offers a dynamic work environment where your talents are nurtured and your skills are enriched. We encourage initiative, innovation and risk-taking to further develop our business and our people. We are enthusiastic, confident and results oriented which is why our clients come to us. Thats what makes us proud to be Ipsos.

How to Apply

Interested in joining a premier organization committed to satisfying our clients beyond their expectations? Please submit a detailed resume and university transcript by clicking the Apply button below. Those interested are encouraged to apply as soon as possible.

Ipsos is an Equal Opportunity Employer. We thank all applicants; however only those short-listed for an interview will be contacted.

Job Location Parsippany, New Jersey, United States

Company Location US - Parsippany - 1 Upper Pond (*******)

Company Location Description Parsippany, NJ

Department US Loyalty East (09625)

Position Type Full-Time/Regular

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