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Operations Research Analyst Senior

Mayfield, OH

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Operations Research Analyst Senior Job Number :152280 OperationsResearch Analyst Senior Asa Senior Operations Research Analyst in the Workforce Managementu00a0of Customer Relationship Management (CRM) Control, you'll have the chance to impact forecasting and staffing decisionswithin Progressive. You will start off in the Long Term Planning team, learningabout the intricacies of our contact center operation before transitioning tothe Operations Research team. In that role, you will lead the quantitativeanalysis and planning surrounding the workload and staffing needs within CRMbusiness groups. You will direct resource planning meetings with seniorleadership, develop the plans around growth initiatives, and lead projectsaround improving operational proficiency. Additionally, you'll be considered asubject matter expert, acting as a resource for lower level analysts. Usingyour operations research background, you will have the ability to applymathematical modeling expertise to the following: creating actionable analyticsthat informs and educates decision makers, create solutions that balanceoperational costs with desired business outcomes, and use quantitative methodsto see new options. Giventhe complexity inherent in forecasting and planning for a staff of over 6,000Customer Service Representatives answering about 45 million calls andcompleting over 15 million work items per year, this position is an excellentopportunity to demonstrate pragmatic decision-making, creativity, andcollaboration with groups throughout the Contact Centers.u00a0 Sponsorship is not available for thisposition.u00a0 Progressive generally does notsponsor foreign national candidates for work authorization except for positionsthat in Progressiveu2019s determination require highly specialized knowledge andfor which candidate sponsorship is appropriate. Musthave qualifications Bachelor's degree inOperations Research, Management Science, Statistics, Industrial Engineering, ComputerScience or related analytical field of study At least 5 years business experience with demonstratedbusiness impact in Operations Research or related discipline through theapplication of optimization models. Experience designing and implementing optimization models andleveraging such models to influence strategic and tactical business decisionmaking. What we look for Strong quantitative skills to interpret data and the ability to analyzeproblems using various mathematical techniques Moderate SAS and SQL programming skills Intermediate computer skills, including Microsoft Word, PowerPoint (graphs,tables and information reports in slide format) and advanced skills in Excel(spreadsheet functionality, v-lookup, pivot tables, charts, graphing, macros,VBA, and solver) Strong communication skills; verbal and written Experience with Operations Research Techniques preferred Preferredskills: Mastersor Ph.D. degree with an emphasis in Operations Research, IndustrialEngineering, Mathematics, Statistics or related analytical area of study 2-5years analytical experience in WFMu00a0 Proficientin software packages of Operations Research such as Gurobi, CPLEX, and Arena Provenhistory of using advanced quantitative methods to solve problems and deliveringactionable analytics The ability to work in a collaborative environment within andacross business areas by taking shared ownership of results The ability to build consensus within and across business areas onresource planning recommendations Our Company As one of the largest insurance companies in the nation,Progressive's data analysts and scientists have access to the most telematics datarecorded. With freedom and encouragement to implement your own ideas, youu2019ll besolving big data problems that impact billions of dollars of business. Youu2019llalso benefit from: Annual gainshare bonus of up to 30% of your salary; Progressiverewards each of us with an annual bonus based on company performance 401k which includes dollar-for-dollar company match of up to 6% Dedication to work/life balance which includes flexible workarrangements and tools to support your lifestyle Dynamic company culture that encourages engagement, supportsEmployee Resource Groups, values diversity and embraces a relaxed atmosphere Onsite gym and wellness programs with discounts & rewards Healthcare onsite and standard benefits (medical, dental, vision) Apply today! Equal Opportunity Employer Job :Business Analysis Primary Location :United States-Ohio-Mayfield Village Schedule :Full-time Employee Status :RegularWork From Home (100%):No

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