Job DescriptionThe Amazon Global team is responsible for improving the end-to-end shopping flow for customers around the world \u2013 from awareness and product discovery through purchase. Our small, tenured, entrepreneurial Global Experience Design (GXD) team provides customer-driven design solutions that help us build the best possible experience tailored to our global customer base. We seek a talented and driven Senior User Researcher to join GXD as we build the next generation of shopping experiences on all devices and platforms \u2013 for millions of people around the world. In this role, you will be responsible for developing and implementing an end-to-end research strategy focused on our International locales (both established and emerging markets). You\u2019ll work closely with business executives, design, product management, and engineering stakeholders to determine what shopping needs are universal vs. locale-specific, so that we can make smarter decisions about how to maximize cultural relevance without sacrificing scalability. Your research will be primarily charged at identifying the needs and pain points of shoppers in various regions across the globe. You will synthesize complex inputs and coalesce insights from various locales and methods (quant and qual) into executive reports. To be successful, you will deliver clear, customer-driven recommendations that influence business prioritization. As an ideal candidate, you have a deep understanding of user research methods and best practices, but you also have a nimble, creative and pragmatic approach, and you're interested in pushing the boundaries of agile research. You are a passionate, curious researcher with uncanny observational and analytical skills, an impressive ability to collaborate with other teams and designers, and a relentless determination to do what is right for Amazon's customers. You can work with minimal direction while delivering high-quality and data-driven outputs. You will work on overlapping projects, so you are good at multi-tasking, juggling competing priorities, and organizing yourself.
Basic QualificationsAs a successful candidate, you will have:
5 years of proven success leading user research projects with demonstrated impact
A BS or equivalent degree in psychology, cognitive science, Human Factors, HCI, HCD etc.
End-to-end experience with all aspects of research
A strong portfolio demonstrating past work experience and deliverables
Experience conducting research on mobile platforms
Hands-on experience with: lab-based user testing, remote testing, iterative prototype testing, concept testing, ethnographic research, longitudinal research (e.g. diary studies), benchmarking, survey design and usage of multiple methods within a study
International research experience, with experience in managing vendors and partners in locales around the globe.
Strong grasp of quantitative data analysis
Exceptional behavioral data-collection and analysis skills, (e.g., designing, conducting, and analyzing all kinds of user data.)
The ability to manage ambiguity, work autonomously and multi-task in a fast paced environment
Ability to meet ambitious deadlines and deliver high-quality work on schedule, including quickly turning around study plans and reports
Excellent communication, presentation, interpersonal and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
Eagerness to continually learn, grow, and improve the craft of research
Demonstrated passion for solving problems
MS in Human Factors, HCDE, or Cognitive Psychology
Retail/E-commerce research experience in a global context
Amazon is an Equal Opportunity-Affirmative Action Employer \u2013 Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
Website : http://www.amazon.com/
Amazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since Jeff Bezos started Amazon in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Today, Amazon offers everything from books and electronics to tennis rackets and diamond jewelry. We operate sites in Canada, China, France, Germany, Italy, Japan, Spain and United Kingdom and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet.