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Job Details

Sr User Experience Researcher

Location
Oak Brook, IL

Date Last Verified
Jul 13,2018

Posted on
Jul 12,2018

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Senior User Experience Researcher
Position Overview
The User Experience Researcher will answer challenging questions pertaining to product development and how customers use Redbox’s products. Through your research, you will answer “why” and “how” to make a better user experience for our product lines. By partnering with our Product Development and Software teams, you will inspire change by making realistic design and usability recommendations. This role will require you to have a solid foundation in design evaluation, using a mix of quantitative and qualitative methods to measure and improve digital experiences.
Key Responsibilities
Work with various stakeholders, such as product development teams to understand business needs and to craft UX research solutions
Conduct independent research on multiple aspects of how users experience Redbox’s products
Collect and analyze user behavior through clickstream data, online experiments (A/B testing), benchmark studies, lab studies, and surveys
Understand and incorporate complex technical and business requirements into research which includes:
Developing screener surveys for identifying target users
Overseeing the participant recruiting process
Developing moderator guides
Consulting on the development of prototypes for testing
Managing technical setup for in-person labs
Moderating remote and in-person user experience research studies or conducting interviews in field
Designing survey questionnaires and related sampling instruments
Distill research findings through written reports and oral presentations in order to make proper usability changes
Education & Experience
Min. 5 years experience researching for complete experiences across platforms - desktop web, mobile web, mobile app and in-store (kiosk)
Bachelor's degree in Human Computer Interaction, Human Factors, Industrial Engineering, Psychology or related field required; Master’s preferred
Advanced experience moderating usability studies required
Experience using online/remote usability tools
Advanced experience with Morae or other usability recording software required
Excellent written communication skills to enable salient, comprehensive report writing
Knowledge of principles and guidelines of interaction & user experience design
Experience presenting to business managers
Excellent communication skills and the ability to facilitate discussions
Experience with creating prototypes preferred
At Redbox, we want to enable internal movement and become a talent sharing organization where we can develop talent and employees can grow long term careers through gaining a set of critical experiences.  We believe that diversity and inclusion create organizational strength.  If you need an accommodation to complete our application process, please contact us at ****
.  Equal Opportunity Employer Minorities/Females/Protected Veterans/Persons with Disabilities
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