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Job Details

Research Associate

Company name
West Corporation.

Plymouth Meeting, PA, United States

Employment Type

Research, Customer Service

Posted on
Oct 17,2019

Valid Through
Jan 30,2020

Apply for this job


Research Associate','126781','!*!Health Advocate is a leading provider of Advocacy and health benefits support. We have grown every year since our Launch in 2001. We continue to grow and provide health support solutions to our clients and members. Health Advocate offers a comprehensive training program and opportunities to grow your career learning multiple aspects of health benefit coverages and services.Job SummaryAs a Research Associate you will be responsible for:Learning and assisting with general data collection processes to gather contact, availability and healthcare information from identified websites and reference materials in order to appropriately respond to basic client and member questions in regards to healthcare related mattersThis role supports the Customer Service team with detailed information about health providers and health plansHealth Advocate provides training, you supply the willingness to learnEssential Job FunctionsAs assigned:Research, identify, and document primary care physicians’, dentists’, and specialist’s information into the department database to ensure accurate material is available to clients and membersThis will include navigating insurance websitesLearning and developing basic understanding of the department information system, researching member’s questions and answers, validating resources for information collection, and following established policies and procedures','!*!Applicants for this job will be expected to meet the following minimum qualifications:


High School Degree or GED requiredAssociate’s degree from an accredited college or university with major course work in business administration, liberal arts, public health, healthcare management, or a related field preferredMinimum one year experience in a customer service role, ideally related to a healthcare environment is preferredMinimum one year experience utilizing general office equipment such as a phone and computer is preferredPrevious experience compiling data and creating reports is preferredStrong communication skills and phone etiquetteStrong ability to explain complex issues to members in simple, understandable termsHighly effective listening skillsStrong problems solving/issue resolution skillsExcellent customer service and customer resolution skillsStrong organizational and administrative skillsAbility to work in a team environment


A successful incumbent in the job will be able to demonstrate the following skills and abilities:

West is connecting people and ideas.

We are delivering on their potential.

We are improving the way we work and live.

Health Advocate, a subsidiary of West Corporation, is the nation’s leading health care advocacy and assistance company, serving more than 9,000 clients and nearly 24 million people across the country. The company offers a range of personalized services to help employees and their families navigate the complex health and insurance systems. The ultimate goal is to help improve employee health care outcomes while simultaneously reducing medical expenditures.

We connect. We deliver. We are West.

Equal Opportunity Employer/Veterans/Disabled

Don't forget to join our online talent community and Like West Careers on Facebook to receive updates about exciting opportunities and network with other West employees!','Operations','United States-Pennsylvania-Plymouth Meeting','','Health Advocate USA','Full-time','10/17/2019','Research Associate

Company info

West Corporation.
Website :

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