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Supervisor Criminal Court Researcher

Rocklin, CA

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Weu2019re a high growth, innovative company and number one in the world when it comes to global background screening. Our industry-leading services, SaaS solutions, and expertise inspire better people decisions for a safer, more productive world. Weu2019re moving fast to disrupt an industry by creating the simplest, most engaging experience for organizations and their candidates. We may sound like a start-up, but we are well-established and financially stable, continuously investing in our talent, cloud-based products, and new technologies. We have great people here, and are looking for more. Come join us u2013 you will love it!u00A0****Planning for researcher jurisdictions - ensure proper resources are in place to meet OTD goals during peak seasonAssist Manger with termination of court researchers as needed in assigned jurisdictionsEscalate researcher issues and concerns up leveled by VIS teamEscalate researcher issues and concerns through to management as neededControl / move researcher routes as neededRequest new researcher options via Manger, Criminal Court Researchers and subsequently Human Resources and Recruitingu00A0CLIENT FACING:Attends Client Facing Calls or Supports Client Facing Organization act as SME for specific book of business including jurisdictional details, process and nuancesOPERATIONS/TACTICAL:Identify and map process improvements in search escalation and researcher management to maximize team efficiencies and minimize on time deliveryResolve highly escalated Criminal search delays from researcher administrationBack up associates/team members when absentu00A0ADMINISTRATIVE/SUPPORT:Assist team members, including procurement, as needed and directedProvide support to Business on various projects and tasks as they arise.Provide work flow priority guidance to support team members as neededPrepare and deliver quarterly and annual report cards / employee reviews for your researcher book of businessPrepare and present quarterly business reviews deliver to management on book of business OTD's, accomplishments and challenges and qualityDocuments SOPu2019s in jurisdictions where Sterling researchers are placedTimecard review and approvals (Ultipro)Report Cards to be delivered MonthlyAudit Court fee expenses u00A0u00A0KNOWLEDGE/FINANCE:u00A0Provide support and subject matter expertise to the Mumbai Operations team including external research processes & the general fulfillment process for assigned jurisdictionsMaintain up to date knowledge on your assigned researcher jurisdictions via Salesforce/Thoughtspot/ArgentumKnowledge expert in all aspects of assigned researcher jurisdictionsTrain & acclimate newly hired Sterling court researchersInterface with finance to ensure prompt payment as neededEnsure prompt payment to replenish and maintain court fee accountsu00A0Required Experience:Bachelor's Degree in Business or Supply Chain MgmtMinimum 2 years experience as a vendor manager or other procurement related experiencePrevious staff management experience a mustPost-graduate degree a plusExperience with record retention and retrieval, particularly related to the U.S. criminal justice system, a plus2-5 Years of experienceu00A0#LI-DNPu00A0

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